Pros
I am an extremely proud employee if American Addiction Centers. I work with people who put their hearts into their work on a daily basis. The atmosphere is very lively in the call center, and there are times you can catch one of the CEO's on the phone helping with rescues. I have never once been trained to lie to a client, in fact I can remember a number of times where we were being told not to lie, our product is too good to lie about. I speak with former clients on a daily basis who are extremely grateful for everything we did for them, and feel that they are in debt to our programs for saving their life.
Cons
This is not an easy job! You have to possess the genuine desire to actually help people. You will speak to people on a daily basis, who are dying, and not all of them can be saved. Yes, it is stressful at times! Saving people's lives is not a walk in the park.