You earn your flight privileges while tending battle scars from passengers and management. - Gate Agent American Airlines Employee Review

3.0
Oct 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedules, excellent flight privileges and benefits package, typically supportive co-workers (but not generally at the management level), and a constantly varying work environment.

Cons

Broken corporate structure, embarrassingly low pay, disrespect and condescension from management, general frustration from airline passengers in these times translates to colossal frustration in your daily work environment, frequent hostile situations with customers, gossip-driven work culture due to inadequate management communication

Explore other reviews about American Airlines

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Mgmt is supportive. Co-workers are great. Benefits great.

Cons

Pay could be higher for the hours

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

People, 401k match, flight benefits

Cons

Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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