Threre are other great airlines! Southwest & Delta for exampe. - Purser/Flight Attendant American Airlines Employee Review

1.0
Aug 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay is very good once you reach 5 - 6th year and depends on where you're based. NYC, SFO, ORD, BOS, DCA, are the most expensive and no extra pay for being based there. Delta pays more.

Cons

American is now owned by US Airways. Management is US Airways, formerly America West. America West was a joke. Flight attendants had to play ticket agents before they worked a flight to destination. America West was an industry joke for an airline. US Airways not much better.

Explore other reviews about American Airlines

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great career worth the process

Cons

Hiring process takes a bit be patient

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some truly wonderful people at American. Many care deeply about aviation and have a calling for what they do. The diversity is outstanding. The industry is endlessly fascinating. You are always learning.

Cons

Sadly, the toxicity of my department after we were reorganized. It turned a job I loved into one I dreaded. And management looked the other way while a steady stream of talent exited through the revolving door. I would have done nearly anything for the company. Politics, pettiness and a "mean girls" culture destroyed morale, and the negative behavior was only rewarded. PTO allowance is cheap, making flight benefits great only on paper for your first 5 years of employment.

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