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      American Airlines

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      American Airlines reviews

      Limited flexibility continues to challenge American Airlines path to success - Senior Project Manager American Airlines Employee Review

      4.0
      Feb 6, 2009
      Senior project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and the opportunity for lateral movement for greater experience.

      Cons

      Management is slow to adopt change such as flexibility in the workplace, working from home, etc. Decision making has reverted to the old 80's style of control; employees including mid-level management are no longer empowered to actually make decisions that fall outside of the lines so while front-end employees are frustrated by the lack of authority this has spread upwards in the company.

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      5.0
      Jul 13, 2026
      Gate agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great career worth the process

      Cons

      Hiring process takes a bit be patient

      2.0
      Jul 13, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some truly wonderful people at American. Many care deeply about aviation and have a calling for what they do. The diversity is outstanding. The industry is endlessly fascinating. You are always learning.

      Cons

      Sadly, the toxicity of my department after we were reorganized. It turned a job I loved into one I dreaded. And management looked the other way while a steady stream of talent exited through the revolving door. I would have done nearly anything for the company. Politics, pettiness and a "mean girls" culture destroyed morale, and the negative behavior was only rewarded. PTO allowance is cheap, making flight benefits great only on paper for your first 5 years of employment.

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