"As ye sow, so shall ye reap" - Domestic Reservations Agent American Airlines Employee Review

1.0
Mar 3, 2009
Recommend
CEO approval
Business Outlook

Pros

I can only think of 1, free space available flights

Cons

Lower level managers are more concerned about covering up problems than soliciting input from someone with enough authority to bring about change.

Explore other reviews about American Airlines

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great career worth the process

Cons

Hiring process takes a bit be patient

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some truly wonderful people at American. Many care deeply about aviation and have a calling for what they do. The diversity is outstanding. The industry is endlessly fascinating. You are always learning.

Cons

Sadly, the toxicity of my department after we were reorganized. It turned a job I loved into one I dreaded. And management looked the other way while a steady stream of talent exited through the revolving door. I would have done nearly anything for the company. Politics, pettiness and a "mean girls" culture destroyed morale, and the negative behavior was only rewarded. PTO allowance is cheap, making flight benefits great only on paper for your first 5 years of employment.

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