Customer Service Manager Ramp - Customer Service Manager American Airlines Employee Review

1.0
Nov 24, 2018
Recommend
CEO approval
Business Outlook

Pros

This job and specifically PHL has nothing positive. You are continuously get treated like total garbage by front line employees, cuz they can get away with nearly anything. There was an employee who was fired twice, yet somehow got hired again...the 3rd time. You will also have bunch of uneducated people try to prove you how "right" they are in the situation where they are absolutely wrong in. That's day in and day out. Also, you will have a level 5 manager who will sit in his office and never support you. You will only hear from him when you mess up, other than that, you will hear "Good Job" and a pat on the back...that's about it. Go do all the hard work and your manager will sit in his office and enjoy his salary and take all the credit for you :)

Cons

-Union they have at PHL is not a union, it's a straight up MOB -Incompetent and uneducated managers -85% of employees are straight up ghetto -Tiny fraction of employees and managers who truly care -A lot of people come here just to collect their pay-check -Tons of finger pointing -Union runs the station, not the company. -Front line employees have so much flexibility vs management- -Do NOT APPLY AS CSM! I repeat DO NOT! -If you have a degree , go use your talent somewhere else. [ I MEAN IT] -Tremendous amount of stress, and you are being underpaid for such stress -Benefits? What's the point if you can barely use them. -2 weeks of vacation is not enough with this job. This place will suck the soul out of you.

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5.0
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Recommend
CEO approval
Business Outlook

Pros

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Cons

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4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

People, 401k match, flight benefits

Cons

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