Ilegal manipulation of personnel files - Home Based Reservations Representative American Airlines Employee Review

1.0
Jul 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Flight benefits and that is it

Cons

Mostly everything else besides travel benefits. Schedules are horrible. Pay low and medical benefits so expensive and low coverage. Managers are a joke. They lie and will put illegal information on your personnel file that will ban you for life from ever working for AA. I re-applied for a Flight Attendant position recently, I got the job, I was going through the process of the background checks and they withdrew my offer because they claim I am illegible to be rehired. I requested a copy of my personnel file and they denied it. I never had any write ups, no complaints, nothing negative. I resigned with the required two weeks notice and followed every single step for resigning. Still they lie and put illegal information on my file.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great career worth the process

Cons

Hiring process takes a bit be patient

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some truly wonderful people at American. Many care deeply about aviation and have a calling for what they do. The diversity is outstanding. The industry is endlessly fascinating. You are always learning.

Cons

Sadly, the toxicity of my department after we were reorganized. It turned a job I loved into one I dreaded. And management looked the other way while a steady stream of talent exited through the revolving door. I would have done nearly anything for the company. Politics, pettiness and a "mean girls" culture destroyed morale, and the negative behavior was only rewarded. PTO allowance is cheap, making flight benefits great only on paper for your first 5 years of employment.

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