Great career and leadership opportunities! Culture is hit or miss depending on your leaders/organization. - Senior Manager American Airlines Employee Review

4.0
Oct 29, 2019
Recommend
CEO approval
Business Outlook

Pros

I continue to have great leadership and career opportunities. I love the people I work with. Looking back at when I started at American, I’m amazed at how much I’ve learned, my personal growth, and the exciting work I get to do every day. I come to work thinking, “do you know who I am? Are you sure you want to trust me with all of this?!” Amazing opportunities!

Cons

Culture and bureaucracy is sometimes a drag. Depending on who your leaders are and the organization you work in, you can have drastically different professional and cultural experiences. I’m thankful for the experiences I’ve had, but many of my colleagues have had drastically different experiences. On the topic of culture, I’m sometimes amazed at how my team and I are treated by leaders around the company. I wonder if I can see myself at American long-term if the culture, personalities and behaviors of our leaders today is acceptable and does not change.

Explore other reviews about American Airlines

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility Seniority constitutes trip results Travel benefits People I've met and places I've been

Cons

Hours are sporadic On call for several years Away from family

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

It provides training for Tier 1 IT Support. You will be introduced to how the first line of IT works.

Cons

The compensation range provided by the recruiter will not be applied when they offer you the role. It will be (below minimum) . The job itself feels like a mixture of IT and customer service. You will eventually take ( calls +messages) at the same time for a very low pay. This department laid off over half of their team members to save cost and to establish an off shore team in India. They have been interviewing candidates for (months) to fill up a few spots but obviously the trick of offering low compensation at the end of the process did not work well. One more thing to mention, forget about moving forward to a better role within the company. Most likely it will not happen based on what I heard from other members. No differential for after hours and night shift pay is the same for night shift

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