Learned what a leader SHOULDN'T be - Anonymous employee American Airlines Employee Review

1.0
Mar 1, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most employees in non-management role and a handful of management are great. Good benefits

Cons

Terrible pay for what you actually do. Management is lazy and pretends to do a lot, but doesn't do anything. Many managers are puppets of upper management and don't think for themselves. The most hardworking employees do all the work, but no credit. When a project is close to being complete, it is reassigned to management's favorites. Discrimination and retaliation is the norm and encouraged, and HR protects the management. Fear-based management causing the best employees to flee as they are taken advantage of. EEOC should be involved considering what management and HR are doing are unethical and unlawful. All levels of management are out of touch with the employees. American's why as management describes it is "Caring for people on their life's journey." What it should be "Caring about management filling their pockets." The management doesn't care about anyone but themselves.

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility Seniority constitutes trip results Travel benefits People I've met and places I've been

Cons

Hours are sporadic On call for several years Away from family

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

It provides training for Tier 1 IT Support. You will be introduced to how the first line of IT works.

Cons

The compensation range provided by the recruiter will not be applied when they offer you the role. It will be (below minimum) . The job itself feels like a mixture of IT and customer service. You will eventually take ( calls +messages) at the same time for a very low pay. This department laid off over half of their team members to save cost and to establish an off shore team in India. They have been interviewing candidates for (months) to fill up a few spots but obviously the trick of offering low compensation at the end of the process did not work well. One more thing to mention, forget about moving forward to a better role within the company. Most likely it will not happen based on what I heard from other members. No differential for after hours and night shift pay is the same for night shift

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