Great benefit of travel...other than that blah - Station Agent American Airlines Employee Review

2.0
Jul 13, 2014
Recommend
CEO approval
Business Outlook

Pros

The benefit of traveling anywhere you want for little or no money at all.

Cons

Management is awful, maybe saw my boss 2 days a week he always pushed his work on agents. Not enough staffing to run operations. Pay is sad compared to the level of security, customer service and manual labor you have to endure. Also to be a gay friendly company they sure will turn their backs on you in a heartbeat if anything happens. They will allow customers to talk to you any kind of way and you are not allowed to remove the person you have to take it. Even if you are assaulted as i was and i stood up for myself and got terminated for it. Complete joke.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great career worth the process

Cons

Hiring process takes a bit be patient

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some truly wonderful people at American. Many care deeply about aviation and have a calling for what they do. The diversity is outstanding. The industry is endlessly fascinating. You are always learning.

Cons

Sadly, the toxicity of my department after we were reorganized. It turned a job I loved into one I dreaded. And management looked the other way while a steady stream of talent exited through the revolving door. I would have done nearly anything for the company. Politics, pettiness and a "mean girls" culture destroyed morale, and the negative behavior was only rewarded. PTO allowance is cheap, making flight benefits great only on paper for your first 5 years of employment.

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