Great People, Incompetent Management - Analyst American Airlines Employee Review

2.0
Jul 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Flight benefits, great people, laid back work environment

Cons

Many many cons. 1. Poor pay - no raises, and no promotions anytime soon, always blamed on COVID. It's a valid excuse but only works for so long. 2. Middle managers are afraid of upper management, upper leaders will say jump, middle managers will say how high instead of questioning anything their leaders say. 3. Upper leadership is incompetent, no business running an airline. Operationally the airline has always been terrible due to terrible management decisions (departure numbers, furloughs, etc). Every time management comes back with a new "solution" and its the same stuff they did previously under a new name. What's the definition of insanity? 4. After a year and a half of successful WFH, the company wants everyone back with no flexibility. Be prepared to lose a ton of talent - two years with no raises, promotions, and no flexibility doesn't lead to many people staying.

Explore other reviews about American Airlines

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility Seniority constitutes trip results Travel benefits People I've met and places I've been

Cons

Hours are sporadic On call for several years Away from family

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

It provides training for Tier 1 IT Support. You will be introduced to how the first line of IT works.

Cons

The compensation range provided by the recruiter will not be applied when they offer you the role. It will be (below minimum) . The job itself feels like a mixture of IT and customer service. You will eventually take ( calls +messages) at the same time for a very low pay. This department laid off over half of their team members to save cost and to establish an off shore team in India. They have been interviewing candidates for (months) to fill up a few spots but obviously the trick of offering low compensation at the end of the process did not work well. One more thing to mention, forget about moving forward to a better role within the company. Most likely it will not happen based on what I heard from other members. No differential for after hours and night shift pay is the same for night shift

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