If you think the Unionized employees are treated bad?....CSM's get it double bad - CSM-Customer Service Manager American Airlines Employee Review

1.0
Jun 8, 2010
Recommend
CEO approval
Business Outlook

Pros

The flight benefits, which you can use for about a week in January, a week in April, and maybe in September. Otherwise, the flights or full or you can't even get the time off.

Cons

Everything is a downside these days. The morale of the employees sucks, there is strife with the labor unions and the agents. The equipment is old and outdated. The worst thing is there is no opportunity for advancement unless you are part of the "club" which is usually the most incompetent and cocky folks out there. Certain managers have had issues and problems which are obvious..but guess what, they get PROMOTED! The upper airport management says they will develop all employees skills, but again that's a bunch of crap unless you are in their club. The managers that don't complain about that are the ones who hide in their office, drinking coffee and reading the paper until it's time to retire..there are very few that actually know the operation and care about the employees. Those of us who do give a crap and try to help.....we are the ones that are told we have a problem and are threatened with "disciplinary action" and a little "PPC"

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great career worth the process

Cons

Hiring process takes a bit be patient

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

It provides training for Tier 1 IT Support. You will be introduced to how the first line of IT works.

Cons

The compensation range provided by the recruiter will not be applied when they offer you the role. It will be (below minimum) . The job itself feels like a mixture of IT and customer service. You will eventually take ( calls +messages) at the same time for a very low pay. This department laid off over half of their team members to save cost and to establish an off shore team in India. They have been interviewing candidates for (months) to fill up a few spots but obviously the trick of offering low compensation at the end of the process did not work well. One more thing to mention, forget about moving forward to a better role within the company. Most likely it will not happen based on what I heard from other members. No differential for after hours and night shift pay is the same for night shift

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