Not what it's cracked up to be ! - Flight Attendant American Airlines Employee Review

1.0
Feb 15, 2015
Recommend
CEO approval
Business Outlook

Pros

The positives of working for the airline historically has been the work schedule flexibility and travel benefits. Another area the airline has excelled is in diversity. They have a broad inclusive non-discrimination policy.

Cons

The quality of work life, i.e. schedule flexibility and the travel benefits - the reason most of us went to work for the airlines to begin with are rapidly disappearing. The company has reneged on it's promises to employees repeatedly. In Bankruptcy reorganization - the Company tried to "terminate" pensions and hand them over to the PBGC. Fortunately the Obama Administration said NO - and American was forced to "freeze" pensions instead. In any case - Pensions are a thing of the past. The small 3% 401k match doesn't come close to making up for it. Many employees made working for the airline a career - thinking that they would continue to receive lifetime travel passes that they could use in retirement. American also recently reneged on this commitment to employees by downgrading retiree travel considerably - making it almost impossible to get on a flight during retirement with virtually every flight being oversold every day of the year. In addition to all this, as if it wasn't enough, the pay is atrocious. Your pay will NOT keep pace with the rate of inflation, let alone exceed it. Plan on a continually declining standard of living in terms of real purchasing power the longer you work here. In Summation: Do NOT make American Airlines a career. The price you pay for working here is too high and the benefits do not exceed the grueling work and bad pay.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great career worth the process

Cons

Hiring process takes a bit be patient

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some truly wonderful people at American. Many care deeply about aviation and have a calling for what they do. The diversity is outstanding. The industry is endlessly fascinating. You are always learning.

Cons

Sadly, the toxicity of my department after we were reorganized. It turned a job I loved into one I dreaded. And management looked the other way while a steady stream of talent exited through the revolving door. I would have done nearly anything for the company. Politics, pettiness and a "mean girls" culture destroyed morale, and the negative behavior was only rewarded. PTO allowance is cheap, making flight benefits great only on paper for your first 5 years of employment.

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