Pros
The ability to work from home, and have an airline job is absolutely phenomenal. Unless there are IROPs or cases where it gets busy and you have to work mandatory overtime, you will have a lot of flexibility after probation is over. You will get to drop and swap shifts, and work your schedule to accommodate your life along with VTO and PTO. Some people like to work more than others. However, don’t forget that shift bids are by seniority, so you may not get a desirable shift starting out. Those of us that have worked in the airline industry for a long time know how unpredictable it can be at times. Training is also very good. Also, the best part, of course is the benefits. Travel for you, spouse or travel companion, dependent kids, and buddy passes for friends. Having a reservations job is also a very knowledgeable and good experience to build skills in case you decide to go elsewhere in the future. There are also opportunities to move up in the company, and advance to another position if you decide that reservations isn’t for you, as long as you apply yourself.
Cons
The pay is terrible, especially working out of Miami, where cost of living is high. You also have to provide your own equipment starting out. Imagine needing to have the best and most expensive internet plan to work this job, and your paycheck gets eaten up due to the costs of having to pay for the internet and electric bill in your home. This job would be good for people that already run a business from home, and wanted good side money basically, unless that was American’s goal. Also, training is extremely long. Since it’s work from home, I believe it’s fair to do the first 2 weeks on site to get used to things, and then send everyone home for the remainder of training, since most are driving long distances to get to work, and the traffic in Miami is horrendous at all hours of the day.