Customer service agent - Anonymous employee American Airlines Employee Review

Great career worth the process

Hiring process takes a bit be patient

There are some truly wonderful people at American. Many care deeply about aviation and have a calling for what they do. The diversity is outstanding. The industry is endlessly fascinating. You are always learning.

Sadly, the toxicity of my department after we were reorganized. It turned a job I loved into one I dreaded. And management looked the other way while a steady stream of talent exited through the revolving door. I would have done nearly anything for the company. Politics, pettiness and a "mean girls" culture destroyed morale, and the negative behavior was only rewarded. PTO allowance is cheap, making flight benefits great only on paper for your first 5 years of employment.