4.0
Oct 10, 2008
Current employee
Dallas, TX
Recommend
CEO approval
Business Outlook
Pros
The employees are trying to do their best for their customers with the tools they have to work with.
Cons
The airline industry is loaded with companies who are selling their tickets at unreasonably low prices, below the cost of providing the product. American is compelled to meet the ticket prices and operates at a loss. This forces pay rates to lower and lower levels. I am making much less today than I was in 1993 considering inflation.