Good job but they advance junior people and those who are "yes" people. - Case Manager American Arbitration Association Employee Review

Management thinks its case managers are holding them back. They also tender to prefer the younger crowd and do not promote older workers as a rule. They are increasing the amount of management and executives every day and laying off case managers - the very people they need to do the work. They also changed the job titles to case administrator in our email signatures without telling us. New CEO seems bent on making the company more top-heavy.