Does American Arbitration Association pay their employees well?

According to anonymously submitted Glassdoor reviews, American Arbitration Association employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at American Arbitration Association. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at American Arbitration Association?

67% of American Arbitration Association employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Arbitration Association 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at American Arbitration Association?

Case Administrator (12) , Case Manager (12) , Case Administrator II (11) , Case Filing Specialist (5) , Conciliator (5) , Director of ADR Services (3) , Administrative Assistant (2) , Case Coordinator (2) , Intern (2) , Manager of ADR Services (2) , Supervisor (2)

What are the pros of working at American Arbitration Association according to real employee reviews?

"Ability to grow and be a part of projects nationwide, some travel required, flexibility, great benefits" ((in 13 reviews)); "The people in the department are great to work with and share years of experience freely." ((in 12 reviews)); "Work/Life balance was excellent and the teams I worked with at the central office were fantastic, fun, and smart." ((in 5 reviews)); "Colleagues were at times great" ((in 5 reviews)); "Excellent culture." ((in 4 reviews))

What are the cons of working at American Arbitration Association according to real employee reviews?

"Upper management is completely unorganized and have no idea how to implement new procedures." ((in 7 reviews)); "Managers and directors get slapped with a LOT more responsibility, with very little stipend to make up for it (at least according to the female managers and directors with whom I’ve spoken)." ((in 4 reviews)); "Hours can be long depending on how much work needs to be done." ((in 3 reviews)); "No room for growth, not much training done to support you, salary is below average in comparison to same job elsewhere." ((in 3 reviews))

What are the top reviewed American Arbitration Association locations?

New York , Atlanta , Dallas , Fresno , Johnston , Voorhees , Buffalo , Cleveland , Los Angeles , Fremont , East Providence , Providence , Boston , East Providence Center

Skip to content Skip to footer

Notifications

American Arbitration Association

American Arbitration Association reviews

3.6

67% would recommend to a friend

(132 total reviews)

India Johnson

69% approve of CEO

59% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Culture & values

3.2

Senior management

3.2

Career opportunities

American Arbitration Association has an employee rating of 3.6 out of 5 stars, based on 132 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Arbitration Association employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

132 reviews

2.0

Jul 17, 2026

Work from home option, but pay is abysmal and job is difficult and stressful

Case administrator

Recommend

CEO approval

Business Outlook

Pros

Work From Home, No Weekends

Cons

Pay is really terrible, vacation is incredibly difficult to take, and comes with a huge heaping helping of guilt, the job is difficult, tedious, and unrewarding, it's both Customer Service and Collections, managers are burnt out and mean spirited, computer systems are outdated and frequently down.

4.0

May 27, 2026

Growing company with high demands and changing procedures

Case administrator ii

Recommend

CEO approval

Business Outlook

Pros

Quickly growing, lots of room for growth, quarterly incentive

Cons

It’s a lot of work, procedures change often, and they’re very pro AI

5.0

Nov 4, 2025

Great organization

Diretor

Recommend

CEO approval

Business Outlook

Pros

Many benefits, stability, flexibility, location.

Cons

Salaries tend to be low for some positions (not for profit)

Viewing 1 - 3 of 132 Reviews

Top companies for "Compensation and Benefits" near you

Other

3.5★Compensation & Benefits

Fred Hutch Cancer Center

3.5★Compensation & Benefits

DTE Energy

3.5★Compensation & Benefits

FHI 360

4.0★Compensation & Benefits

Jobs at American Arbitration Association

Accounts Payable/Accounts Receivable Administrator

Case Administrator (Legal Services/Administrative Support)

Case Administrator (Legal Services/Administrative Support)

Accounts Payable/Accounts Receivable Administrator

American Arbitration Association reviews FAQs

Reviews American Arbitration Association reviews

American Arbitration Association

American Arbitration Association reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work from home option, but pay is abysmal and job is difficult and stressful

Growing company with high demands and changing procedures

Great organization

Top companies for "Compensation and Benefits" near you

Jobs at American Arbitration Association

American Arbitration Association reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

American Arbitration Association reviews FAQs

Jobs at American Arbitration Association