Does American Arbitration Association pay their employees well?

According to anonymously submitted Glassdoor reviews, American Arbitration Association employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at American Arbitration Association. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at American Arbitration Association?

67% of American Arbitration Association employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Arbitration Association 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at American Arbitration Association?

Case Administrator (12) , Case Manager (12) , Case Administrator II (11) , Case Filing Specialist (5) , Conciliator (5) , Director of ADR Services (3) , Administrative Assistant (2) , Case Coordinator (2) , Intern (2) , Manager of ADR Services (2) , Supervisor (2)

What are the pros of working at American Arbitration Association according to real employee reviews?

"Good benefits, good company culture, not" ((in 14 reviews)); "The people in the department are great to work with and share years of experience freely." ((in 12 reviews)); "profit with good pay and benefits" ((in 10 reviews)); "Great benefits and salary." ((in 4 reviews)); "Colleagues were at times great" ((in 4 reviews))

What are the cons of working at American Arbitration Association according to real employee reviews?

"Management is terrible." ((in 11 reviews)); "Upper management is completely unorganized and have no idea how to implement new procedures." ((in 6 reviews)); "Lazy supervisors" ((in 4 reviews)); "Hours can be long depending on how much work needs to be done." ((in 3 reviews)); "Upper management needs more training on how to work with their employees." ((in 3 reviews))

What are the top reviewed American Arbitration Association locations?

New York , Atlanta , Dallas , Fresno , Johnston , Voorhees , Buffalo , Cleveland , Los Angeles , Fremont , East Providence , Providence , Boston , East Providence Center

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American Arbitration Association

American Arbitration Association reviews

AAA - Case Manager American Arbitration Association Employee Review

3.0

Jul 28, 2014

Case manager

Recommend

CEO approval

Business Outlook

Pros

They have very affordable insurance and very generous vacation and sick time, although they do not allow you to accrue time.

Cons

Uneven distribution of work. Lack of growth, Micromanagement.

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5.0

Nov 4, 2025

Diretor

Recommend

CEO approval

Business Outlook

Pros

Many benefits, stability, flexibility, location.

Cons

Salaries tend to be low for some positions (not for profit)

2.0

Jul 17, 2026

Case administrator

Recommend

CEO approval

Business Outlook

Pros

Work From Home, No Weekends

Cons

Pay is really terrible, vacation is incredibly difficult to take, and comes with a huge heaping helping of guilt, the job is difficult, tedious, and unrewarding, it's both Customer Service and Collections, managers are burnt out and mean spirited, computer systems are outdated and frequently down.

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Jobs at American Arbitration Association

Director of ADR Services

Director of Elections

Arbitration & Mediation Case Filing Supervisor

Arbitration & Mediation Case Filing Supervisor

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American Arbitration Association

AAA - Case Manager American Arbitration Association Employee Review

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