Does American Arbitration Association pay their employees well?

According to anonymously submitted Glassdoor reviews, American Arbitration Association employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at American Arbitration Association. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at American Arbitration Association?

67% of American Arbitration Association employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Arbitration Association 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at American Arbitration Association?

Case Administrator (12) , Case Manager (12) , Case Administrator II (11) , Case Filing Specialist (5) , Conciliator (5) , Director of ADR Services (3) , Administrative Assistant (2) , Case Coordinator (2) , Intern (2) , Manager of ADR Services (2) , Supervisor (2)

What are the pros of working at American Arbitration Association according to real employee reviews?

"great coworkers, good benefits, lots of support" ((in 14 reviews)); "The people in the department are great to work with and share years of experience freely." ((in 13 reviews)); "profit with good pay and benefits" ((in 11 reviews)); "Good employees, decent culture, supportive staff, bonuses" ((in 5 reviews)); "Good work/life balance" ((in 4 reviews))

What are the cons of working at American Arbitration Association according to real employee reviews?

"Upper management is completely unorganized and have no idea how to implement new procedures." ((in 7 reviews)); "Lazy supervisors" ((in 4 reviews)); "No room for growth, not much training done to support you, salary is below average in comparison to same job elsewhere." ((in 3 reviews))

What are the top reviewed American Arbitration Association locations?

New York , Atlanta , Dallas , Fresno , Johnston , Voorhees , Buffalo , Cleveland , Los Angeles , Fremont , East Providence , Providence , Boston , East Providence Center

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American Arbitration Association reviews

Great company overall but the NYICMC leadership needs work - Anonymous employee American Arbitration Association Employee Review

3.0

Sep 19, 2014

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company. Friendly coworkers and supervisors we've all become like family. The benefits are decent. We were updated on great new things to come. Corporate office are really accesible make you feel like you are being heard. Solid reputation and the work is interesting.

Cons

Speaking of their NYICMC upper management needs improvements. Favoritism is a big issue. No real room for growth within the center. Retaliation is also very apparent when things are not done within the time limits or how they want it done.

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5.0

Nov 4, 2025

Diretor

Recommend

CEO approval

Business Outlook

Pros

Many benefits, stability, flexibility, location.

Cons

Salaries tend to be low for some positions (not for profit)

2.0

Jul 17, 2026

Case administrator

Recommend

CEO approval

Business Outlook

Pros

Work From Home, No Weekends

Cons

Pay is really terrible, vacation is incredibly difficult to take, and comes with a huge heaping helping of guilt, the job is difficult, tedious, and unrewarding, it's both Customer Service and Collections, managers are burnt out and mean spirited, computer systems are outdated and frequently down.

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Jobs at American Arbitration Association

Accounts Payable/Accounts Receivable Administrator

Case Administrator (Legal Services/Administrative Support)

Case Administrator (Legal Services/Administrative Support)

Case Administrator (Legal Services/Administrative Support)

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American Arbitration Association

Great company overall but the NYICMC leadership needs work - Anonymous employee American Arbitration Association Employee Review

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