Look at the ratings - Analyst American Arbitration Association Employee Review

Many benefits, stability, flexibility, location.

Salaries tend to be low for some positions (not for profit)

Work From Home, No Weekends

Pay is really terrible, vacation is incredibly difficult to take, and comes with a huge heaping helping of guilt, the job is difficult, tedious, and unrewarding, it's both Customer Service and Collections, managers are burnt out and mean spirited, computer systems are outdated and frequently down.