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American Arbitration Association

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Corporate Hell - Case Administrator American Arbitration Association Employee Review

3.0
Jan 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Aetna health insurance, pay is good, multiple locations nationwide

Cons

Where do I begin! This place has a real lack of diversity or fresh ideas. The supervisors and vice presidents are all out of their minds and obsessed with making quotas, they do not care about the quality of life of their employees. The SVP's are pretty much all white, tone deaf and treat you like you are disposable. They do not really promote people of color and throw bonuses at you and stupid incentives to make up for the lack of respect. I complained to HR that a co worker verbally accosted me and instead I got in trouble and they made disparaging remarks about my family during the HR meeting..so yea..work here at your own risk.

Explore other reviews about American Arbitration Association

5.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Many benefits, stability, flexibility, location.

Cons

Salaries tend to be low for some positions (not for profit)

1
2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work From Home, No Weekends

Cons

Pay is really terrible, vacation is incredibly difficult to take, and comes with a huge heaping helping of guilt, the job is difficult, tedious, and unrewarding, it's both Customer Service and Collections, managers are burnt out and mean spirited, computer systems are outdated and frequently down.

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