Great place to work if you want a career in telephone customer service - Anonymous employee American Electric Power Employee Review

Great Culture and leadership team

Fast moving and fast paced enviroment

Our team is genuinely one of the company’s greatest strengths. People consistently show up for each other, whether someone has a question, needs guidance, or just needs a second set of eyes. There’s a real sense of kindness and collaboration here — everyone jumps in without hesitation, and it creates an environment where you feel supported, valued, and able to do your best work.

One of the biggest challenges is the lack of formal training when you start, which makes it difficult to feel fully prepared in your role. Management is often busy and not always available when questions come up, so getting timely guidance can be inconsistent. Processes and directions also tend to shift quickly — announcements are made, and then expectations change shortly after, which creates confusion. At times, upper leadership communicates in a way that feels more like talking at employees rather than engaging with them, and concerns raised by staff can be overshadowed by comments about leadership bonuses or priorities that don’t align with what employees are asking for.