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American Family Insurance

Engaged Employer

Casualty Claims Desk Adjuster - Casualty Claims Adjuster American Family Insurance Employee Review

1.0
Jul 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Flex scheduling, can wear blue jeans daily. No clocking in. No one says anything if you need to leave early, and no need to use any of your time of you worked hour hours that day.

Cons

Constant change is absolutely absurd. Upper management makes ridiculous changes and lays down the hammer only to find later on that they were wrong. Then, more (bad/wrong) change is implemented with the same results. Corporate only understands one thing: the money that's going into their own pockets. They've held casualty to impossible standards, including applying 5% negligence to any claim involving an intersection or parking lot. Every "change for the better" originates from the desire for corporate execs to keep bringing home $8M every year. We knew things were on their way downhill 4yrs ago when they fed us a speech about how we had a slow claims season so we need to close 14 of our 20 claims offices to accommodate that (??). You don't close that many offices because you have a slow claims day. You close that many offices when you want to reduce your expenses. And what does corporate tell claims whenever they come to visit and hold these stupid boring meetings? Salaries are their biggest expense. They even went so far as to sell all the remaining offices and move them to rented buildings. Why? Because they were cheaper. Why are they cheaper? Because they're located right next to landfills. That's right, amfam relocated all their claim offices next to landfills. They even send us an email quarterly saying they had someone retest the air around us to assure us its still "low radiation" levels. (This is public knowledge. Please Google this). Don't believe the hype. Amfam doesn't care about anyone but Amfam. It's not because they're an insurance company. It's because they're a bad insurance company.

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5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

good, best place to work

Cons

bad salary, need to increase

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Hired as remote, wonderful manager who encourages and aids career growth. My team is fantastic, the work life balance & flexibility works very well for me.

Cons

Felt like a bait & switch situation pretty soon after being hired, we were then told that we will be hybrid 50% of the time in office. Those of us who were hired as remote were required to live within 30-50 miles of an office are required to be in office 10 days a month starting this fall. But some were hired that live outside those parameters? So that requirement ended up not being true? The timing of it felt planned for my onboarding group I guess. And when complaints aired (obviously) upper management held forums in which they basically said “we gave you enough of a heads up, nothing you say is impacting our decision.” That’s really the only thing that has bothered me working here. We’ll see how it goes in the fall!

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