We are customer obsessed. - Customer Service Representative (CSR) American Water Employee Review

5.0
Dec 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Excellent management support is provided to ensure the proper service is provided to the customer.

Cons

System failures or down systems

Explore other reviews about American Water

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

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