Amazing Teammates, Great Product, Inexperienced Management, Undertones of Sexism - Customer Success Manager Amplitude Employee Review

3.0
Oct 31, 2019
Recommend
CEO approval
Business Outlook

Pros

-My teammates were amazing people and some of my best friends -The product was and still is very strong -The company culture was friendly, happy, and quirky in the early days

Cons

-Strong IC's with no management experience were chosen to run teams -Upward feedback from employees was not taken seriously -A severely disproportionate amount of women and minorities were fired for things like culture fit or clashes with management

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Amplitude Response
6y
Thank you for taking the time to let us know about your experience working at Amplitude. We’re happy to hear that you both made great friendships, and believe in the future of the product; that means a lot to us. In addition to a great product and teammates, managers have a significant impact on the experience of employees — we are committed to holding our leaders accountable for creating supportive and inclusive environments within their teams. We are also committed to evolving the systems for how we collect feedback on the day-to-day experiences of our employees to ensure this is happening — and taking interventive action when it is not. We believe that a culture supportive of diverse perspectives, open dialogue & feedback is critical to our continued growth and success; this clearly wasn’t your experience, and we’re sad to hear it. If you’d like to continue the conversation with us about your experience, our door is always open — please feel free to email us at hr@amplitude.com. We really appreciate your feedback, and would like to hear more if you are willing to reach out.

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CEO approval
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Pros

1- Free Lunch in office everyday 2- Plenty of Snacks/Drinks available in office (doritos/cheetos/hint/cokes/etc) 3- Super Helpful teammates, good vision for company's growth 4- Flexible work location 5- Commute benefits/learning benefits/fitness benefits - all provided 6- Quarterly great team events

Cons

1- Office Location is in SOMA (not the best of the locations to leave office late)

2.0
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Recommend
CEO approval
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Pros

Employees are encouraged to explore AI and automation tools, which creates strong opportunities to build future-relevant skills and experiment with process improvements beyond traditional role boundaries.

Cons

There can be a strong culture around visibility and perception here. In practice, employees often learn that highly visible work tends to carry more weight in performance and compensation discussions than work happening behind the scenes. It creates an environment where people naturally optimize for exposure rather than long-term process improvement. For prospective employees, especially those who prefer impact-driven work over visibility-driven work, It's worth thinking carefully about whether this environment aligns with your working style and career expectations.

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