Experience depends entirely on team/manager - Customer Success Manager Amplitude Employee Review

2.0
Oct 14, 2020
Recommend
CEO approval
Business Outlook

Pros

*Industry leader with great product *Many teams with managers stand up for their people, creating an inviting and pleasant work environment *Benefits ok though slightly below similar tech companies

Cons

*If you have the misfortune of joining a team with a manager who fails to stand up for their people nor support them in any meaningful way, you won't succeed and will likely be miserable, in addition to being frequently reprimanded for expectations not previously mentioned *Internal employees openly admit on-boarding does not set one up for success & that feedback was pre-covid (this has not improved or changed in any way post-covid). *The company has made little to no efforts to provide support for the new remote work world aside from providing a fairly average (below average?) stipend for office supplies along with empty promises that they are dedicated to employee mental health & general employee wellness. *Bizarre culture (outside sales team) of competition over collaboration. Failing to offer meaningful advice/assistance to both newbies & those struggling with any aspect of the job. Unresponsive Slacks make it extremely challenging to do one's job well when requiring help/very basic answers from both team members and colleagues on other teams. General attitude of 'not my job' when it comes to helping others. * Managers set on the management style learned years ago and unwilling to change or see the need to improve/grow. A basic skill of a good manager is being able to offer unique management advice/support to individual team members rather than using a blanket approach for everyone on the team, writing off anyone who doesn't work well with their basic corporate approach which fails to consider the diversity of their team/humanity *Managers with 0 familiarity of the team member's daily tasks & demands due to 0 experience performing the role they're judging subordinates on. * A complete lack of empathy/humanity when working with an employee who differs from the norm in any way or requires *any* additional help whatsoever * While still a small to mid-size startup, Amplitude acts as if its a behemoth organization with all the politics and negatives that come with such an environment

Explore other reviews about Amplitude

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

1- Free Lunch in office everyday 2- Plenty of Snacks/Drinks available in office (doritos/cheetos/hint/cokes/etc) 3- Super Helpful teammates, good vision for company's growth 4- Flexible work location 5- Commute benefits/learning benefits/fitness benefits - all provided 6- Quarterly great team events

Cons

1- Office Location is in SOMA (not the best of the locations to leave office late)

2.0
May 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employees are encouraged to explore AI and automation tools, which creates strong opportunities to build future-relevant skills and experiment with process improvements beyond traditional role boundaries.

Cons

There can be a strong culture around visibility and perception here. In practice, employees often learn that highly visible work tends to carry more weight in performance and compensation discussions than work happening behind the scenes. It creates an environment where people naturally optimize for exposure rather than long-term process improvement. For prospective employees, especially those who prefer impact-driven work over visibility-driven work, It's worth thinking carefully about whether this environment aligns with your working style and career expectations.

5
See reviews by: Helpful|Rating|Date|All