Steady check but no room for growth - Customer Service Representative (CSR) Aon Employee Review

3.0
Apr 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Adequate training, steady pay with opportunities for overtime.

Cons

Sub-par insurance options, stingy with holidays and practically no room for growth. The CSRs are expected to take the heat from angry customers whose claims have not been processed or approved.

Explore other reviews about Aon

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Team members work together well

Cons

Movement between teams is slim

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and work-life balance.

Cons

The department feels mismanaged and there is no consistent in-person management. Controller is not in town and is always on the go and traveling which creates confusion.

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