Horrible job fending the terrible warranty policy - Customer Service Arc'teryx Employee Review

1.0
Feb 10, 2019
Recommend
CEO approval
Business Outlook

Pros

None to think of. They didn't miss payroll - so that was good.

Cons

Nothing but angry customers. People waiting 6 months to repair jackets, that could easily just be replaced for the price charged. Nothing but unnecessary, customer offending policies that hurt the company more than helped.

Explore other reviews about Arc'teryx

5.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, easy, generous employee discount

Cons

Was disorganized, higher management out of touch, quality going downhill.

3.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Employee discount is great, love all the other product guides, and it's easy to talk up quality products

Cons

A lot of cons including but not limited to communication, women's sizing, and bulk buying

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