High Expectations, Low Standards - Customer Service Representative (CSR) Arhaus Employee Review

Unprofessional management; they gossip with employees they trust about other employees they don’t like. A very toxic work environment in the South CSR building. You feel and get treated like you’re beneath the rest of the company if you work in customer service. Outdated systems that cause a lot of issues with orders and deliveries, which in turn, falls back on customer service. Too many changes with protocols, staff rules & regulations, best practices, and likewise, in a short amount of time. Inconsistent information shared between departments. Below average vacation time. No sick days. For example: If you need to go to a doctor’s appointment you need to use PTO, by either taking the full 8 hrs off or 4 hrs off- no in between. They promise you x, y, and z during the interviews but that either does not happen or it gets taken away. Not an employee friendly or family first department. They add on extra work per department because they cannot keep employees but no compensation is given. Too high of a turnover rate, nothing is ever consistent.