Glassdoor review - Customer Care Lead Ascend Learning Employee Review

Great environment with good leaders who want to see you grow

Need a little more parent involvement

Decent benefits Hybrid WFH schedule Some really great direct managers

Chaotic and disorganized, with old outdated backend systems. Work performance and output not generally recognized: people who do very little work are often paid the same, or more than people who do double or triple the workload, and are allowed to continue with the company while other shoulder the load. Once you are on a team or part of a BU - good luck making a move to another team or BU. The place is a revolving door for a lot of positions, but once you learn a skillset they are unlikely to allow a move. The sales team runs this place, so be prepared to be bullied constantly by them, even when you are told to gatekeep.