Doesn't live up to their Core Values - Client Service Representative Ascensus Employee Review

2.0
Jan 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Good amount of PTO with the option to purchase more. Flexible work schedule.

Cons

Management doesn't care about the well being of their staff. Some employees know more about the day to day than management. Management doesn't appreciate those who are true assets to the company, but instead they insult their good employees behind closed doors to other employees or managers. High turnover rate due to a ton of temps/contractors hired at the end of each year. Lack of quality investment in training new hires. Zero accountability is held towards employees & management doesn't take ownership of any issues as the leader of the group. Work area is not ergonomic, causing people to have neck back & shoulder issues. Employee opinions & ideas for a better work place & work flow doesn't matter. There is little to no opportunity to move up, and what opportunities there are is rigged by management prior to conducting interviews.

Explore other reviews about Ascensus

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

Cons

Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.

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