Is Ascensus a good company to work for as a Client Service Representative?

Client Service Representative professionals working at Ascensus have rated their employer with 3.9 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of Ascensus employees being 3.5 out of 5 stars. Search open Client Service Representative Jobs at Ascensus now and start preparing for your job interview by browsing frequently asked Client Service Representative interview questions at Ascensus .

Does Ascensus pay Client Service Representative employees well?

Client Service Representative professionals rate their compensation and benefits at Ascensus with 2.2 out of 5 stars based on 29 anonymously submitted employee reviews. This is 42.9% worse than the company average rating for salary and benefits. Find out more about Client Service Representative salaries at Ascensus.

What are the top reviewed jobs at Ascensus?

Customer Service Representative (35) , Client Service Representative (31) , Client Relationship Manager (20) , Retirement Plan Consultant (18) , Consultant (15) , Call Center Representative (14) , Installation Coordinator (13) , Customer Service Representative (CSR) (12) , Retirement Service Consultant (12) , Financial Analyst (10) , Relationship Manager (9) , Software Engineer (9) , Account Executive (8) , Participant Services Representative (8) , Retirement Consultant (8)

What are the pros of working at Ascensus according to real employee reviews?

"workers are generally great people and willing to help each other out." ((in 57 reviews)); "Lots of flexibility and good benefits" ((in 56 reviews)); "Flexibility, great work environment, allowed to work from home" ((in 39 reviews)); "Great culture to grow in." ((in 25 reviews)); "Some friendly coworkers" ((in 17 reviews))

What are the cons of working at Ascensus according to real employee reviews?

"Pay is low." ((in 44 reviews)); "No training." ((in 21 reviews)); "Upper Management doesn't care about the low men on the totem pole." ((in 14 reviews)); "No bonus pay for any extra training" ((in 12 reviews)); "Executive leadership favoritism and nepotism" ((in 8 reviews))

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Ascensus

Ascensus Client Service Representative reviews

3.9

70% would recommend to a friend

(29 total reviews)

David Musto

87% approve of CEO

27% positive business outlook

Ratings by category

3.8

Work/Life balance

3.4

Culture & values

3.4

Diversity & inclusion

2.4

Senior management

2.2

Compensation and benefits

1.6

Career opportunities

Client Service Representative employees have rated Ascensus with 3.9 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. Ascensus is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

29 reviews

5.0

Apr 5, 2025

Comfortable Working Environment

Client service representative

Recommend

CEO approval

Business Outlook

Pros

I really enjoyed working with Ascensus. In as much as the call volumes are high -which is literally expected for every customer service company- Ascensus offers a comfortable remote working environment. The managers are always alert and ready to answer questions on teams when you need their help, the always encourage us when the call volumes are high to take it one at a time. Feels like a corporate job with nice holidays, trainings, bonuses and etc. Monday - Friday job.

Cons

- In as much as the call volumes are high -which is literally expected for every customer service company-

4.0

Oct 22, 2024

Great remote job

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Great job to work remote for work and life balance

Cons

Poor processing with procedures and other things

1.0

May 7, 2024

Cruel job ever

Client service representative

Recommend

CEO approval

Business Outlook

Pros

No pros at all ever

Cons

- they will demand to come to work even if you are sick -no family friendly They have this slogan “people matter “ but the only ones matter are they you don't matter for them -bonuses are ridiculous - if you are bilingual fmdon even think applying they don't pay extra for that - ridiculous amount of material to learn on training. You will see how your team start at 25 people and only 5 end up staying at the job - pto policies are unreal and only beneficial for them high managers keep having extra time for lunchs and vacation but you can have time off even if you are dying they will put it on your cons. - you will lose your head and mental health in this job and they will not even care at all as long as you do the job. You are always replaceable, not opportunities to growth even when they tell you since the day one of your training you will. They will let you growth for more work and only rise you 1 dollar more. And sometimes they will ask you to take more responsibilities with no pay.

Viewing 1 - 3 of 29 Reviews

Jobs at Ascensus

Retirement Service Consultant

MEP/PEP Client Service Manager

Client Service Manager (CSM) - Qualified - Newport

Wisconsin

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Account Services Representative

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Ascensus Client Service Representative reviews

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Comfortable Working Environment

Great remote job

Cruel job ever

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