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      Ascensus

      Engaged Employer

      Ascensus reviews

      Comfortable Working Environment - Client Service Representative Ascensus Employee Review

      5.0
      Apr 5, 2025
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really enjoyed working with Ascensus. In as much as the call volumes are high -which is literally expected for every customer service company- Ascensus offers a comfortable remote working environment. The managers are always alert and ready to answer questions on teams when you need their help, the always encourage us when the call volumes are high to take it one at a time. Feels like a corporate job with nice holidays, trainings, bonuses and etc. Monday - Friday job.

      Cons

      - In as much as the call volumes are high -which is literally expected for every customer service company-

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      5.0
      Jun 3, 2026
      Compliance analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

      Cons

      Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.

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