Pros
The employees are outstanding, These folks are good at what they do and love what they do. Their only obstacle is management. They are bright, ethical, engaging, and have their priorities in place. They care about their work, their customers and each other. The only reason most stay.
Cons
Management. Particularly in support and training. They employ management by fear and micromanagement techniques to a toxic level. Team members are overwork and underpaid, but most of all unappreciated and are simply a means to an end. There is no opportunity for advancement or change. Only the 1% of "what didn't go right" is emphasized, and never a mention of the 99% that did. The entire company suffers from poor management, mostly because they are pressured from above. This company provides an oppressive environment. Raises are minimal and recognition almost non existant. Coming in, it looks like a great opportunity, unfortunately, that is too short lived. If you are a college grad, they are looking for you , unfortunately, I am not convinced you will set up for success. If you have other opportunities, consider all your options.