They don’t care if you understand the job or not. - Customer Service Representative (CSR) Assurant Employee Review

The training process is ridiculous. Depending on what group you get placed into, your job will be easy or unnecessarily difficult. For certain groups, you have to use highly complex, outdated software that takes a very long time to learn, and they don’t care if you understand or not. At the end of training, you’re getting on those phones to take calls. Ready or not. They literally told me it doesn’t matter if I give the customer incorrect information. Just get through the call. I don’t agree with that. No wonder it’s such a high turnover position. And crappy benefits.