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      Asurion

      Engaged Employer

      Asurion reviews

      Yikes - Computer Help Desk Technician Asurion Employee Review

      1.0
      Nov 2, 2020
      Computer help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Pay, Benefits, 5 Shifts a Week, Consistent Hours & Overtime

      Cons

      Mandatory Over Time, No Career Growth, Changes your Schedule without notification, Grading Metrics are Incredibly hard to meet, 4 Qualities a Month on Calls, Supervisors/Coaches don't have Any Answers, Your Immediate Supervisor will care for you, but beyond that your a easily replaced number, 12 Sick Days (one per month). 8.5hr days(8hrs Paid)/5 days a week. With the amount of work you have to do for the little amount of pay, i suggest its not worth it unless you're under some kind of influence

      avatar
      Asurion Response
      5y
      Hi there - thanks for your review. At Asurion, we believe in investing in our employees and helping them grow their careers. Check out the leadership and development tab on Homebase to learn about signing up for individual development plans or our mentoring program. We value your opinion and want you to feel like an important part of the team. If you are comfortable doing so, please contact your HRBP or use the Integrity Hotline so we can hear more from you.

      Explore other reviews about Asurion

      5.0
      Jun 7, 2026
      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule, you actually have 2 days off per week.

      Cons

      High Stress, High Accountability for everyone

      avatar
      Asurion Response
      2w
      Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
      2.0
      Jul 2, 2026
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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