Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Asurion

      Engaged Employer

      Asurion reviews

      I feel like a robot - Care Solutions Team Asurion Employee Review

      2.0
      Jun 1, 2021
      Care solutions team
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. PTO. Holiday pay. 401K Contribution.

      Cons

      Very hard to get a day off unless requested months beforehand. Impossible to get a holiday off even if you have PTO available. No sick days. Very controlling feeling under pressure under every single call. You pretty much have to be a robot without sounding like one. Asurion also says they don’t tolerate racism but if a customer acts racists forwards you, you will be fired for hanging up on them for using any sort of abusive language. They make so many claim procedures extremely difficult for customers and don’t give us the easy-fix solutions or tools to resolve issues, instead we have to calm the customer down. Asurion also has an annoying tendency to treat everyone like little kids to make the work environment more “fun”. Systems run slow but they expect us to work fast. CST deals with escalated callers but want us to finish fast when clearly you can’t calm an angry customer down in just 4-6 minutes. ITS UNPREDICTABLE !

      Explore other reviews about Asurion

      5.0
      Jun 7, 2026
      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule, you actually have 2 days off per week.

      Cons

      High Stress, High Accountability for everyone

      avatar
      Asurion Response
      2w
      Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
      2.0
      Jul 2, 2026
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

      See reviews by: Helpful|Rating|Date|All
      Related searches: Asurion jobs | Asurion salaries | Asurion benefits | Asurion interviews
      Asurion reviewsAsurion Care Solutions Team reviewsAsurion review