Pros
* I worked on the PPX (pay per experience - in my case paid per chat) model -Paid well for sessions and sales if you hit metrics -Easy to succeed with general metrics if you take direction well -Coaches are great (for the most part)
Cons
At the beginning of this job in 2019 when I started this position, I would have said nothing. It was wonderful. Then, sales became more and more important every month. By the time I left, our supervisor said things like, "do not take no for an answer." We were required to rebuttal the customer 3 times or more, even if their reasoning was that they couldn't afford it. If the customer was upset and angry that we were bringing it up, they advised us to still circle back to the sale in the end. Our customers were coming to us for technical support because their device or service was not working, and Asurion was having us pester them about buying insurance. I had no issue offering or rebutting with eligible customers, but I did not appreciate the negativity that grew from the aggressive sales approach they adopted. People who had wonderful metrics outside of sales were being fired, and I was headed that way. Customers are assigned at random, and I wasn't willing to have someone sign up for something they didn't really want or need just to satisfy Asurion. We were paid well for those sales, and that was great, but by the end, it just felt... scummy.
