Pros
Competitive pay wage, small pay increase yearly if you perform well in a robotic scoring system that does not take into account realistic human interactions and the actual job demands/expectations on you vs company policies or procedures that must be followed. Supervisors can be good and understanding, some will not Consistent schedule for 6 months Work well independently Paid holidays and sick days
Cons
Weekly meetings that become repetitive Meetings do not take employee feedback or provide conducive insight/improvement Metrics do not accurately reflect workload or company policies and processes that create frustrated customers employees have zero control over Metric scores / numbers you generate become the sole focus point of job performance/success indicator Frustrated customers Repetitive calls High call volume with 10 second time limit in between calls
