Service advisor - Anonymous employee AutoNation Employee Review

1.0
Feb 25, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a job. That's about it.

Cons

You are a number. They don't care about you one bit. All about numbers. You could do a terrible job, but if you look good on paper , you won't get yelled at . Do all the little things that really matter and you will get nothing because it doesn't show up on a report. Meetings after meetings. Conference calls after conference calls. All because they don't have a grip on what the stores and employees are doing. Constantly trying to reinvent the wheel. Just when you get trained on something and figure it out , they will change it and mess it all up. Just look at the stock price. It has dropped in half while the rest of the market has gained . Go to any store and you will find disgruntled employees. No doubt about it. No Christmas parties. Try to take a sick day and they will run you out of the store. They say one thing and do the total opposite. Terrible place to work. Don't get trapped like I have been.

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AutoNation Response
9y
AutoNation asks that its Service Advisors help our customers turn an unpleasant event into a positive experience. However, we understand that if our employees are not getting the same in return when in the workplace, this is difficult to accomplish. We appreciate your review and will ensure your feedback is heard.

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5.0
Jul 12, 2026
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Pros

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Cons

Long hours, Low work/life balance. Senior Management could improve a little

1.0
Jun 9, 2026
Recommend
CEO approval
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Pros

The department is work from home.

Cons

They do not provide any equipment/laptops and make you pay for your own virus protection. Extreme micromanagement leaves employees with little autonomy and creates unnecessary stress. Frequent layoffs and high turnover. Inconsistent scheduling and long hours, including recurring 10-14 hour days yet ending the week with no overtime. Employees are blamed for slow business conditions they cannot control. Unpaid on-call expectations when the work load is low. Low compensation relative to workload. Management often complains about having to answer employee questions, creating an environment where people feel discouraged from seeking guidance or clarification. Employees are treated as replaceable rather than valued contributors.

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