No diversity - Client Service Representative Availity Employee Review

Sometimes the shortest reviews can pack the biggest punch, but this feedback is valuable because we would never want our associates to feel this way. We are deeply sorry that you felt this way at Availity, and that you didn’t feel comfortable voicing your concerns with your manager—especially after being with us for so long. Because we are ready and willing to have these open and inclusive discussions, it’s even one of our core values. This year Availity launched a new Diversity and Inclusion Committee that includes representatives from across the company. Over 70 black, white, brown, gay, straight, women, veterans, 50+, and more associates came together—with full support from Availity’s leadership—to share their stories and perspectives on topics of race, discrimination, homophobia, and other injustices that have taken place in their careers and within their communities. While we placed very well with our Affirmative Action numbers, for us, that’s just not good enough. The D&I team’s first initiative is to partner with recruiting to see where more opportunities exist to hire an even more diverse workforce that far exceeds Affirmative Action guidelines. For those that aren’t on the committee, Availity also launched a Diversity and Inclusion resource page on our internal website filled with literature, videos, podcasts, and other resources to help associates learn about different cultures and encourage dialogue on these critical topics. Lastly, there is room for advancement and growth—we have many long-time associates (of all ages and backgrounds) that started their Availity careers in our call center (Availity Client Services) before moving on to other areas of the company. The sky is literally the limit and team members looking for growth should attend our Individual Development plan course and make their growth desires known to their manager and HR so they can be supported.