two month anniversary - Client Services Availity Employee Review

Thank you for taking the time to share your review. Availity is a fantastic place to start your career in healthcare! And, as mentioned, we have a great team to support you along the way. Availity Client Services (ACS) is often the first point of contact our customers have, so we put a lot of effort into ensuring our call center associates clearly understand the expectations of the job and get the training and feedback they need to be successful in their role so they can grow their careers with us. Historically, Availity has always given an hour of time combined for lunch and breaks for our ACS associates. However, we are always looking for ways to improve, and your comments regarding this are timely. We recently surveyed our Associates for feedback regarding lunch and break preference, giving several options to consider. We will use those results to help make a decision that supports both our customers and our Associates' needs and communicate any changes to the team. More to come on this, and thanks again for your feedback!