A Company that Cares! - Client Service Representative Availity Employee Review

5.0
Oct 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Instant Benefits and PTO. Paid and Thorough Training. Understanding Management. Advocates for Mental Health.

Cons

May struggle if not Tech Savvy. Phone Ettiquette is a MUST. Lots of info to absorb in training, HOWEVER they will help you learn at your pace so long as you communicate your struggles. Must be willing to learn. Everyday often presents a new challenge in this tedious, fast-paced environment.

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Availity Response
3y
Thank you for taking the time to write this review. We are so glad that you are enjoying our benefits program. We take pride in offering instant benefits (healthcare, dental, vision, unlimited PTO, and 401K matching, to name a few) to new employees on their first day. Due to the complexity of the healthcare industry combined with technology, training can seem overwhelming. However, we designed our training to help everyone get up to speed in a manageable way. Before you know it, you will be engaging with our customers and providing the excellent customer service that our customers have come to expect. Please continue to have an open dialog with your manager, as asking for help is encouraged in our work environment. We are so glad to have you as part of our team and appreciate your feedback.

Explore other reviews about Availity

5.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome

Cons

Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work Remote Benefits Unlimited PTO Work life balance

Cons

Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

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