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Thank you for taking the time to provide this review. We couldn’t agree more about having a caring team. We want all Availity associates to be successful and know they can ask for help.
While it is tough to respond to the vague description of our system architecture without more detail, we hear you. With over twenty years of development, acquisitions, and continued innovation, the technologies supporting our nation’s healthcare system are incredibly complex. Many of the best practices we adhered to five years ago are no longer relevant, which is why we continuously work to improve our systems and services—sometimes unwinding system complexities that are no longer required. This challenge is not exclusive to Availity by any stretch and is sometimes why our customers engage us. We are fortunate to have some of the best development and engineering talent tackling these complexities and streamlining our technologies daily. And we are growing rapidly, so Availity is an exciting place to be from an engineering standpoint. Please reach out to your manager to discuss your ideas on improving the system architecture, we welcome feedback from our associates.
We appreciate your feedback and wish you well in your new journey.