Medicore - Client Services Representative I Availity Employee Review

Thank you for providing this review. We agree that our benefits package is top-notch! As a fully remote organization, we provide our new associates with all the equipment they need to get started and offer reimbursement for qualified office expenses as they organize their home offices. Professional development is essential to us, so we provide numerous resources for you to grow within the organization – our Succeed Learning platform being one of them. These are just a few reasons Availity continues receiving Great Places to Work™ and Best Places to Work™ certifications for Technology, Women, and Millennials. Healthcare is a complex industry, and Availity works with Payers and Providers to solve some challenging problems. As you can imagine, training is also challenging, especially for associates that are new to healthcare. This feedback is constructive, as we are a continuous improvement organization. While we are sorry to hear that your training experience has been lacking depth, we encourage you to share your ideas for improving our training with your manager or HR Business Partner so that we can make adjustments. Availity is a fail-fast organization that embraces new ideas for innovation; however, “winging it” is not part of our standards. In some areas, we evaluate quantity metrics to identify opportunities for improvement in technology and service. Providing high-quality technology and service is imperative to our success as we use New Promoter Scores (NPS) from our clients to evaluate our organizational performance—and everyone is accountable for this success. If you find yourself sacrificing quality for quantity, please share that with your manager to see if you can identify areas for improvement together. Thank you again for your feedback. We are so happy to have you on our team.