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      Avalara

      Engaged Employer

      Avalara reviews

      Decent pay and benefits, but leadership is inconsistent - Customer Success Manager (CSM) Avalara Employee Review

      2.0
      Jun 11, 2026
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent compensation Decent benefits package

      Cons

      Inconsistent, fickle leadership Cross-departmental knowledge is extremely silo'd

      avatar
      Avalara Response
      4w
      Thank you for sharing your experience. We’re sorry to hear your time at Avalara did not meet expectations. If you’re open to sharing more, please contact avalisten@avalara.com.

      Explore other reviews about Avalara

      5.0
      Jun 2, 2026
      Senior enterprise ae
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good org Solid product Good middle mgmt.

      Cons

      Like every SaaS org direction as a whole is a bit turbulent Needs to figure out how to properly lean into Enterprise

      avatar
      Avalara Response
      1mo
      Thank you for sharing your experience at Avalara. We appreciate your perspective and are glad to hear you’ve had a positive experience with the team and the work. We also value your thoughtful feedback as we continue to improve and grow. We’re grateful to have you on our orange team.
      4.0
      Jul 17, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Is Avalara a great place to work? It depends on the team you are on. Pros: - I love my team. I have great co-workers. I feel like leadership to the VP level understands the value we bring and advocates for our work throughout the company - I like being able to go into the office and see people and bounce ideas around - My manager is always pushing me to learn new things and get out of my comfort zone - We just got a new CEO and I am super excited about him and his vision. Everyone who has actually been in meetings with him is excited too.

      Cons

      It depends on the team you are on. Cons: - Some teams are not as curious/helpful as others. I often have to check and recheck the work they do, after I have chased them multiple times to even complete the work - The layoff fear is real, the idea that at any point your position could be eliminated because they want to keep that revenue per headcount KPI down is everywhere

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