Avalara reviews

Worst micro-management I've ever experienced. Which might not be SO bad if the sales managers actually knew what they were doing. Completely clueless. Their entire philosophy is "dial more numbers", "send more emails" and by default, you'll just magically make more money. A couple years ago, the company thought they were growing a lot faster than they really were and over hired sales reps. By a long shot. The entire sales organization has been struggling ever since. They had to let a bunch of people go, and created new (worthless) positions for other people they didn't want to can right there on the spot. But ultimately, it was a position where management hoped people would just weed themselves out. It worked. People were quitting left and right, while those that hung on (miserably) were given more and more restrictions, month after month, systematically guaranteeing their failure. Then they hold "team meetings" where managers berate their entire team for missing quota. If anyone mentioned the restrictions and how they made it very challenging to hit quota, they would literally get screamed at and told to "find employment elsewhere, if you don't like it". On top of that, we were consistently given fake leads then we would get yelled at for "not working them". We were trying to sell sales tax calculation software, but we were expected to work leads for non-profit organizations, government entities, utility companies, and a laundry list of other businesses that had no use for our software. For the handful of leads that were actually good, the majority would say they weren't interested, then their contact information would go into a list that was called ad emailed over and over, day in and day out by two dozen desperate sales people, until they demanded we never call again, blocked our phone numbers, and registered our email domain as spam. If people asked me what I did for a living, I literally told them I was a telemarketer. Morale couldn't possibly get any lower across the entire sales team.There are a few "superstars" there, who are force fed all the high quality, big $$ opportunities and are raking in the cash. But they are drinking buddies in the "good ol' boy club" with upper management. If you don't spend all your "free time" (what little is given to you) drinking and partying with upper management, then you are just given the leftover scraps that the managers BFF's couldn't close. While these few sales reps are blowing their numbers out of the water, the entire rest of the sales force was struggling to even come close to quota. Customers were constantly furious, because they were sold products they didn't want or need, but were sold them at a highly discounted rate and the only way to get the "great deal" was to purchase multiple products as a "bundle package". Everything would seem great, and we'd get them into this fully automated system, then when their automatic renewal comes around, their cost for using the products would increase 200%. Customers would be irate and threaten to cancel, but it was so difficult to undo the automation, and go back to a manual process, that they were practically stuck with the product. Either pay full price, or cancel and deal with months of difficult work to undo everything and get back to the manual process and get your books back in order. I could go on and on about all the cons and negativity, but you can just scroll down through all the other reviews to see everything else that's wrong with this company. As stated many times before, the majority of the positive reviews are clearly fake.

Leadership, the directors in the compliance practice are absolutely untrustworthy. They don’t understand the business, they don’t care about the staff, and hilariously coach you through Gallup surveys to get a good scores. All of the jobs are going to India, and they have this mindset that all tax is built the same. It’s not a McDonald’s, you can’t make the tax fit into a terrible platform and expect .10 employees in India to do the same level of work. People are getting laid off after years of service, to be replaced by overseas employees. Managers are made to lower rating of decent employees to show they are “low” contributors so leadership can find excuses not to give raises and to put people on performance plans.