We love chaos and fire fighting - Anonymous employee Avalara Employee Review

2.0
Jun 27, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Moving into a new HQ. Building looks like it will be nice and is in the international district area. -Cool office (currently) -Mostly nice people -Pay is standard for a tech company this size

Cons

-Company is far far behind where it should be, being a late-stage start up with multiple rounds of funding (department structure, internal infrastructure, systems, general levels of organization, etc.) -Poor communication internally across departments (even within departments). -We spend more time fighting fires (often times ones which pop up that day) than working toward strategic long term goals. This is something you would expect at a 50 employee start up, but not a Company this size. -Company negligently did not plan ahead when attempting to scale. We are using old, even obsolete systems, and trying to compete with other tech companies in much better places (because they planned ahead and spent $$$). Most of us are using computers which are several years old. Additionally, we do not use cool tools which you would expect to find at a company like ours. We have neglected to spend funds in these areas, and we still are. -No free snacks or beverages (other than coffee and keg beer). Not saying every business should provide snacks and drinks to employees, but many tech companies do and it has become the norm. -Company started in Bainbridge Island over 12 years ago and only recently moved to Seattle a couple years ago. As you may guess, this has led to a gap in the current talent pool. Up until moving, it was very difficult for the Company to attracted talented Seattle workers (unless they wanted to take a ferry to work each day). -Company does very little to improve culture and employee morale, other than offer free beer. For example, the Company used to have holiday parties, but no longer does. Additionally, the Company used to have treats delivered 4 times a month to the office, but this has been reduced to 2 times per month. This is all coming as a result of aggressive cost cutting. -Teams do not have budgets for offsite events, or expensing team meals (if they do it is hardly noticeable). -Company has 1% 401k match, but this is decided on a year by year basis based on Company performance (cannot rely on it long term). -Many people think they will make a sizable chunk of money from their stocks options, but this is very debatable. People have strike prices higher than they realize. -Company hires loads of contract workers and they are often times treated differently than full time employees. -We hire loads of contractors and attempt to hire the "best" ones as full time employees. This results in valuable knowledge walking out the door (once the other contractors leave).

Explore other reviews about Avalara

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good org Solid product Good middle mgmt.

Cons

Like every SaaS org direction as a whole is a bit turbulent Needs to figure out how to properly lean into Enterprise

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Avalara Response
4w
Thank you for sharing your experience at Avalara. We appreciate your perspective and are glad to hear you’ve had a positive experience with the team and the work. We also value your thoughtful feedback as we continue to improve and grow. We’re grateful to have you on our orange team.
4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Avalara truly has great people working for the company. The culture is strong, we wear orange and are out in the market having fun which is appreciated internally but also by our prospects, customers and partners. There is potential to make very good money along with enjoying many other great benefits that other companies i have worked for have not offered. Avalara does not hesitate to invest in software and other tools that help their employees do their jobs more efficiently and effectively.

Cons

There has been a lot of turnover at all levels which is not a bad thing because it brings new ideas and perspective to the company. With these new ideas and frameworks there has been a lot of change and shifting goals so you need to be adaptable to keep up. The loss of longtime employees also leaves a gap of institutional knowledge which can make finding answers to questions challenging.

1
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Avalara Response
2d
Thank you for taking the time to share your experience at Avalara. We love hearing that our culture, has had a meaningful impact on your experience, and we also appreciate your perspective on the pace of change across the business. Feedback like this helps us continue building on what is working well while improving how we support employees through growth and transition.
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