Pros
It is a good market to be in. Avalara offers a service that absolutely provides a benefit to the customer, but the approach taken by management on how to get those customers is sketchy at best.
Cons
This is a private company with only 1 thing in mind. You do the math on what a private company's ultimate goal is. They are doing anything in their power to make sure that happens, which includes not investing any money back various departments that are in dire need. The lack of internal resources is only one issue that has led to that decline in "corporate culture" and job satisfaction. The churn and burn mentality on new sales is leading to customer satisfaction issues across the board. With management now starting to move towards a micro managed approach, it should be pretty clear as to why job satisfaction in the sales organization has dwindled. There is management that is in place that has never done the job and has no idea on how to close business. You have other pieces of the management team that are on a power trip and have no idea how to management and motivate a team in order to drive success. As they push for that ultimate goal of what many private companies strive for, they are losing the big picture of putting the customer first. It has been stated MANY times that company first, customer second, and employee third. Not taking care of the employees that have led to the company growth could come back to bite them.
